About Us:

KWS has been providing programs and services for people impacted by Domestic Abuse since 1980. Our programs include emergency and second-stage housing, PEACE program, community-based victim services, sexualized assault services, education and prevention initiatives, a 24/7 support line, and a community thrift store. We are committed to fostering safety, choice, and inclusion, and believe in building a community free from abuse and sexualized violence through education, support, and strong partnerships.

Summary:

As a Donations & Retail Sales Associate, you will support the effective daily operations of the Thrift Store by ensuring a positive, organized, and service-focused environment. This role is responsible for receiving and processing donations, maintaining a clean and well-merchandised sales floor, and delivering consistent, high-quality customer service. Your professionalism, attention to detail, and commitment to representing Kelowna Women’s Shelter’s (KWS) values contribute directly to an efficient retail operation and a positive experience for both donors and customers.

Key Responsibilities:

Retail

• Greet and assist customers in a friendly and professional manner and ensure store is welcoming at all times;
• Assist with displays and inventory prices, in consultation with the TS Manager and TS team members/volunteers;
• Sorting and pricing items;
• Stocking shelves and racks;
• Displaying items and maintaining display areas.
• Placing and replacing signage;
• Processing purchases via established store POS system with various forms of payment; 
• Register float maintenance, transaction records, securing cash and deposits; 
• Process smaller donations at sales counter;
• Daily opening and closing procedures;
• Ensure cash area is tidy and organized at all times; and
• Any other duties required to maintain the store’s day-to-day operations.

Donations

• Greet and thank donors warmly, creating a respectful and positive experience.
• Accept or respectfully decline donations based on established guidelines.
• Communicate the mission and impact of KWS to new and existing donors.
• Safely handle, lift, and carry donation items up and down outdoor steps.
• Sort and triage donations into appropriate categories (e.g., clothing, books, electronics).
• Maintain cleanliness and organization in the donation area.

Teamwork

• Collaborate with volunteers in the sorting, pricing and organizing of incoming donations and the recycling of unsuitable donations.
• Assist the TS Team Lead and TS Manager in the orientation, training of TS team members/volunteers.
• Bring any personnel concerns to the attention of the TS Manager, where necessary.
• Assist the TS Team Lead and Manager to recognize TS volunteers and donors.
• Participate in regular team meetings.
• Contributes to a collaborative work climate which attracts, maintains, and motivates team members and volunteers.

Promotions

• Assist in the promotion of the Thrift Store, as delegated by the TS Manager and/or TS Team Lead, by responding to inquiries and/or participating in public events or advertisements.

Facilities

• Identify the need for supplies, equipment and/or fixtures and bring to the attention of the TS Manager. If assigned, ensure all necessary paperwork is completed, distributed and/or filed per policy, procedure and/or process.
• Perform cleaning and maintenance tasks, as delegated by the TS Team Lead or TS Manager, and ensure the Thrift Store and sorting room are organized and clean.

Policies

• Adhere to all policies, procedures and processes of KWS and KWS Thrift Store.
• Identify potential changes required in Thrift Store policies, procedures and/or processes, directly to the TS Manager.

Health & Safety

• Adhere to all health and safety policies and procedures of the Thrift Store as outlined in the Occupational Health and Safety Regulations and Workers Compensation Act.

Information and Record-Keeping

• Assist the TS Team Lead and TS Manager with completion and/or filing of daily sales records, cash register and point-of-sales (POS) receipts, manually balancing register and all other necessary forms, including those for donated items given away to clients or others.
• Provide feedback to the TS Team Lead and TS Manager in all aspects of store operations, including customer, volunteer and donor feedback, and personal observations.

Requirements:

• Minimum 1 year of retail, thrift store or customer service experience is an asset.
• Knowledge of Microsoft Office, POS systems and other relevant computer software programs is an asset.
• Basic math skills with the ability to manually calculate totals, make change, and reconcile cash transactions accurately.
• Frequent carrying, bending, lifting, and twisting with merchandise weighing up to 30 lbs while navigating stairs. 
• Tasks may involve repetitive movements and handling of donations in varying sizes and weights. 
• Ability to stand for long periods of time.
• Ability to work in both indoor and outdoor environments.
• Respect for donor confidentiality and dignity.
• Strong interpersonal and communication skills.
• Alignment with the mission and values of the Kelowna Women’s Shelter Society.

Additional Requirements:

• Must be available for a minimum 8 shifts per month, including two Saturdays.

Location: Kelowna Women’s Thrift Store, Kelowna, BC

Hours of Work:

Varies based on the needs of the store

Store hours: 9:30 am – 5:00 pm, Monday to Saturday

Pay: $24.33/hour

Why Join Us? Be part of a mission-driven organization making a difference in the lives of children and families. Work in a supportive, collaborative, and inclusive environment. Access professional development opportunities to grow your career.

If you are ready to make a meaningful impact on the lives of those affected by domestic abuse, we encourage you to apply. Join us in our mission to create safer, more empowered communities. Apply now to be a part of our dedicated team at Kelowna Women’s Shelter.

How to Apply? If this sounds like the opportunity you’ve been waiting for, we’d love to hear from you! Please send your resume and a thoughtful cover letter explaining why you’re the perfect fit for this role.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Join us in making a difference! Please visit our careers page to see more job opportunities.

We acknowledge that the Kelowna Women’s Shelter is located on the ancestral, traditional and unceded territory of the Syilx Okanagan Nation.

About Us:

KWS has been providing programs and services for people impacted by Domestic Abuse since 1980. Our programs include emergency and second-stage housing, PEACE program, community-based victim services, sexualized assault services, education and prevention initiatives, a 24/7 support line, and a community thrift store. We are committed to fostering safety, choice, and inclusion, and believe in building a community free from abuse and sexualized violence through education, support, and strong partnerships.

Summary:

As a Donations & Retail Sales Associate, you will support the effective daily operations of the Thrift Store by ensuring a positive, organized, and service-focused environment. This role is responsible for receiving and processing donations, maintaining a clean and well-merchandised sales floor, and delivering consistent, high-quality customer service. Your professionalism, attention to detail, and commitment to representing Kelowna Women’s Shelter’s (KWS) values contribute directly to an efficient retail operation and a positive experience for both donors and customers.

Key Responsibilities:

Retail

• Greet and assist customers in a friendly and professional manner and ensure store is welcoming at all times;
• Assist with displays and inventory prices, in consultation with the TS Manager and TS team members/volunteers;
• Sorting and pricing items;
• Stocking shelves and racks;
• Displaying items and maintaining display areas.
• Placing and replacing signage;
• Processing purchases via established store POS system with various forms of payment; 
• Register float maintenance, transaction records, securing cash and deposits; 
• Process smaller donations at sales counter;
• Daily opening and closing procedures;
• Ensure cash area is tidy and organized at all times; and
• Any other duties required to maintain the store’s day-to-day operations.

Donations

• Greet and thank donors warmly, creating a respectful and positive experience.
• Accept or respectfully decline donations based on established guidelines.
• Communicate the mission and impact of KWS to new and existing donors.
• Safely handle, lift, and carry donation items up and down outdoor steps.
• Sort and triage donations into appropriate categories (e.g., clothing, books, electronics).
• Maintain cleanliness and organization in the donation area.

Teamwork

• Collaborate with volunteers in the sorting, pricing and organizing of incoming donations and the recycling of unsuitable donations.
• Assist the TS Team Lead and TS Manager in the orientation, training of TS team members/volunteers.
• Bring any personnel concerns to the attention of the TS Manager, where necessary.
• Assist the TS Team Lead and Manager to recognize TS volunteers and donors.
• Participate in regular team meetings.
• Contributes to a collaborative work climate which attracts, maintains, and motivates team members and volunteers.

Promotions

• Assist in the promotion of the Thrift Store, as delegated by the TS Manager and/or TS Team Lead, by responding to inquiries and/or participating in public events or advertisements.

Facilities

• Identify the need for supplies, equipment and/or fixtures and bring to the attention of the TS Manager. If assigned, ensure all necessary paperwork is completed, distributed and/or filed per policy, procedure and/or process.
• Perform cleaning and maintenance tasks, as delegated by the TS Team Lead or TS Manager, and ensure the Thrift Store and sorting room are organized and clean.

Policies

• Adhere to all policies, procedures and processes of KWS and KWS Thrift Store.
• Identify potential changes required in Thrift Store policies, procedures and/or processes, directly to the TS Manager.

Health & Safety

• Adhere to all health and safety policies and procedures of the Thrift Store as outlined in the Occupational Health and Safety Regulations and Workers Compensation Act.

Information and Record-Keeping

• Assist the TS Team Lead and TS Manager with completion and/or filing of daily sales records, cash register and point-of-sales (POS) receipts, manually balancing register and all other necessary forms, including those for donated items given away to clients or others.
• Provide feedback to the TS Team Lead and TS Manager in all aspects of store operations, including customer, volunteer and donor feedback, and personal observations.

Requirements:

• Minimum 1 year of retail, thrift store or customer service experience is an asset.
• Knowledge of Microsoft Office, POS systems and other relevant computer software programs is an asset.
• Basic math skills with the ability to manually calculate totals, make change, and reconcile cash transactions accurately.
• Frequent carrying, bending, lifting, and twisting with merchandise weighing up to 30 lbs while navigating stairs. 
• Tasks may involve repetitive movements and handling of donations in varying sizes and weights. 
• Ability to stand for long periods of time.
• Ability to work in both indoor and outdoor environments.
• Respect for donor confidentiality and dignity.
• Strong interpersonal and communication skills.
• Alignment with the mission and values of the Kelowna Women’s Shelter Society.

Additional Requirements:

• Must be available for a minimum 8 shifts per month, including two Saturdays.

Location: Kelowna Women’s Thrift Store, Kelowna, BC

Hours of Work:

Varies based on the needs of the store

Store hours: 9:30 am – 5:00 pm, Monday to Saturday

Pay: $24.33/hour

Why Join Us? Be part of a mission-driven organization making a difference in the lives of children and families. Work in a supportive, collaborative, and inclusive environment. Access professional development opportunities to grow your career.

If you are ready to make a meaningful impact on the lives of those affected by domestic abuse, we encourage you to apply. Join us in our mission to create safer, more empowered communities. Apply now to be a part of our dedicated team at Kelowna Women’s Shelter.

How to Apply? If this sounds like the opportunity you’ve been waiting for, we’d love to hear from you! Please send your resume and a thoughtful cover letter explaining why you’re the perfect fit for this role.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Join us in making a difference! Please visit our careers page to see more job opportunities.

We acknowledge that the Kelowna Women’s Shelter is located on the ancestral, traditional and unceded territory of the Syilx Okanagan Nation.

Please visit our careers page to see more job opportunities.

About Us
KWS has been providing programs and services for people impacted by Domestic Abuse since 1980. Our programs include emergency and second-stage housing, PEACE program, community-based victim services, sexualized assault services, education and prevention initiatives, a 24/7 support line, and a community thrift store. We are committed to fostering safety, choice, and inclusion, and believe in building a community free from abuse and sexualized violence through education, support, and strong partnerships.

Summary
The Community Support Navigator will provide compassionate, non-judgmental support, crisis intervention, and essential resources to individuals experiencing domestic violence. As the first point of contact with our agency, this role will provide information regarding domestic violence and abuse, and related programs and services both internal and external to the agency.

Community Support Program team members provide sessions at a safe location, by phone or virtual technology. These sessions include emotional care, risk assessments, safety planning, goal setting, referrals to community services, and information about domestic violence. The program is designed to walk alongside individuals on their journey toward a life free from violence and abuse

Key Responsibilities

• Establish and maintain a participant caseload with the focus on participant relationship and support.
• Provide support with safety planning, case planning based on the participants’ inherent strengths and resilience, parenting support, and information on community resources that are available to meet the needs of the participants.
• Answer the two main phone lines operated by Kelowna Women’s Shelter, including the main Helpline, and the Hope Helpline, with a focus on calls that pertain to those who are in imminent danger.
• Provide immediate crisis intervention, including danger assessment, safety planning, and program eligibility assessment to individuals and families experiencing domestic violence who are in imminent danger – including access to transition house space, Kelowna Women’s Shelter programs and other community resources
• Deliver program assessment, engagement, crisis intervention, goal and case planning, skills coaching, and program completion, consulting with the Community Support Coordinator as necessary. Meetings with participants may occur via phone, virtually, in person on location or in a safe location in the community.
• Attend appointments such as housing interviews, court dates, and medical appointments as required.
• Provide presentations, group-based programming, and participate in public awareness activities about services and issues of abuse as requested. 
• Utilize engagement skills to help participants to feel validated and supported, provide participants with practical and emotional supports that focus on their here-and-now needs, and assist participants in overcoming crisis.
• Collaborate closely community resources such as RCMP, Victim Services, housing, financial assistance, mental health and substance use to assist participants in accessing resources to meet identified needs. 
• Completes the Danger Assessment Lethality Tool as appropriate with participants to determine level of danger to enhance the safety planning process.
• Is an advocate and maintains relationships within the agency and with external professionals to provide a client led support system for participants.
• Complete and maintain the participants’ documentation requirements within established timelines (Assessment, transition and second stage referral, Consent Form, Danger Assessment, Case Planning, Case Notes, Non-Critical Incident Reports, and Exit surveys).
• Responsible for managing risk with participants, including identifying risk to self or others, and risks of harm to children. When risk is identified, consulting with others as needed, escalating these concerns to the coordinator, and following established processes and documentation
• Attendance at monthly team member meetings and KWS team member meetings as required.
• Maintain current police and vulnerable sector checks, professional registration (if applicable), and required related training (e.g., First Aid, Crisis Intervention, Indigenous, Diversity, response-based).
• Ensure case management documentation and program information are maintained in an accurate, timely, professional, and confidential manner, meeting KWS, Funder, and sector standards
• Maintain accurate logs and compile statistical records to support program needs and inform Coordinator of ongoing program development and evaluation
• Perform other related duties as required. 

 Requirements

• Diploma in Human Services or related field required.
• Minimum 2 years of related experience or a combination of experience working in the social services sector with vulnerable populations and education.
• ASIST Training
• Knowledge of, or experience with, Response Based Practice.

 Additional Requirements

• Satisfactory Criminal Record Check required.
• Intermediate First Aid Certification
• Valid BC driver’s license.
• Access to a reliable vehicle and willingness to meet participants off site when required.

Location

Kelowna and surrounding areas.

Working Hours

• 10 hour shifts; 4-4-4 rotating shift schedule (days, afternoons, overnight)
• 4 on and 4 off

Closing Date

July 31, 2026.

Benefits

• Dental
• Extended Health Care
• Pension Plan
• Long Term Disability
• Outside of Canada Emergency Travel Insurance
• Employee Family Assistance Program
• Wellness Discounts
• Kelowna Women’s Shelter Thrift Store Discount

Why Join Us?
Be part of a mission-driven organization making a difference in the lives of children and families. Work in a supportive, collaborative, and inclusive environment. Access professional development opportunities to grow your career.

If you are ready to make a meaningful impact on the lives of those affected by domestic abuse, we encourage you to apply. Join us in our mission to create safer, more empowered communities. Apply now to be a part of our dedicated team at Kelowna Women’s Shelter.

How to Apply?
If this sounds like the opportunity you’ve been waiting for, we’d love to hear from you! Please send your resume and a thoughtful cover letter explaining why you’re the perfect fit for this role.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Join us in making a difference!

Please visit our careers page to see more job opportunities.

We acknowledge that the Kelowna Women’s Shelter is located on the ancestral, traditional and unceded territory of the Syilx Okanagan Nation.

• Establish and maintain a participant caseload with the focus on participant relationship and support.
• Provide support with safety planning, case planning based on the participants’ inherent strengths and resilience, parenting support, and information on community resources that are available to meet the needs of the participants.
• Answer the two main phone lines operated by Kelowna Women’s Shelter, including the main Helpline, and the Hope Helpline, with a focus on calls that pertain to those who are in imminent danger.
• Provide immediate crisis intervention, including danger assessment, safety planning, and program eligibility assessment to individuals and families experiencing domestic violence who are in imminent danger – including access to transition house space, Kelowna Women’s Shelter programs and other community resources
• Deliver program assessment, engagement, crisis intervention, goal and case planning, skills coaching, and program completion, consulting with the Community Support Coordinator as necessary. Meetings with participants may occur via phone, virtually, or in person in the Shelter or in a safe location in the community.
• Attend appointments such as housing interviews, court dates, and medical appointments as required.
• Provide presentations, group-based programming, and participate in public awareness activities about services and issues of abuse as requested. 
• Utilize engagement skills to help participants to feel validated and supported, provide participants with practical and emotional supports that focus on their here-and-now needs, and assist participants in overcoming crisis.
• Collaborate closely community resources such as RCMP, Victim Services, housing, financial aid, mental health and substance use to assist participants in accessing resources to meet identified needs. 
• Completes the Danger Assessment Lethality Tool as appropriate with participants to determine level of danger to enhance the safety planning process.
• Is an advocate and maintains relationships within the agency and with external professionals to provide a client led support system for participants.
• Complete and maintain the participants’ documentation requirements within established timelines (Assessment, transition and second stage referral, Consent Form, Danger Assessment, Case Planning, Case Notes, Non-Critical Incident Reports, and Exit surveys).
• Responsible for managing risk with participants, including identifying risk to self or others, and risks of harm to children. When risk is identified, consulting with others as needed, escalating these concerns to the coordinator, and following established processes and documentation 
• Attendance at monthly team member meetings and KWS team member meetings as required.
• Maintain current police and vulnerable sector checks, professional registration (if applicable), and required related training (e.g., First Aid, Crisis Intervention, Indigenous, Diversity, response-based).
• Ensure case management documentation and program information are maintained in an accurate, timely, professional, and confidential manner, meeting KWS, Funder, and sector standards
• Maintain accurate logs and compile statistical records to support program needs and inform Coordinator of ongoing program development and evaluation
• Duties and responsibilities may be reasonably modified from time to time to ensure alignment with funder contracts, operational requirements, and the evolving needs of KWS.

• Demonstrated discretion, tact, and ability to maintain confidential information.
• Strong communication skills (oral and written) in English; a second language is considered an asset.
• Effective and engaging interpersonal skills with the ability to build positive working relationships.
• Strong organizational skills, including prioritization, time management, and attention to detail.
• Proven ability to manage multiple tasks and adapt to changing priorities.
• Self-motivated with strong self-management and accountability.
• Solid work ethic and commitment to quality and accuracy. Previous experience providing administrative support in a professional setting.

• Diploma in Human Services or related field required.
• Minimum 2 years of related experience or a combination of experience working in the social services sector with vulnerable populations and education.
• Knowledge of, or experience with, Response Based Practice.
• ASIST Training.

• Intermediate First Aid Certification.
• Satisfactory Criminal Record Check
• Access to a reliable vehicle and willingness to meet participants off site when required 

About Us: 

KWS has been providing programs and services for people impacted by Domestic Abuse since 1980.  Our programs include emergency and second-stage housing, PEACE program, community-based victim services, sexualized assault services, education and prevention initiatives, a 24/7 support line, and a community thrift store. We are committed to fostering safety, choice, and inclusion, and believe in building a community free from abuse and sexualized violence through education, support, and strong partnerships.

Summary: 

The Community Based Victim Services - Specialized Adult Caseworker is a frontline, community-based role delivering trauma-informed, client-centered support to individuals impacted by power-based crimes, including sexualized violence, gender-based violence, intimate partner violence, and child abuse. The position involves providing direct services such as supportive listening, safety planning, advocacy, and crisis response. The worker assists individuals in navigating justice systems through court orientation and accompaniment, support with documentation, and access to community resources and supports. These programs support individuals of all genders and is grounded in inclusive, client-centered practice.

Collaborating closely with RCMP, Police based Victims Services, Crown Counsel, and community service providers, the role ensures coordinated, timely support while maintaining accurate, confidential documentation in alignment with established policies and procedures. This position focuses on creating meaningful opportunities for victims of crime to address the impacts of violence and enhance safety and stability.

Key Responsibilities: 

• Provide immediate emotional support and crisis intervention to victims and their families within the community-based setting, supporting their recovery from power-based crime and trauma.
• Conduct intake, risk assessment, and safety planning; develop survivor-led service plans and informed consent processes, ensuring culturally safe and trauma informed care.
• Provide general information on the justice system, relevant federal and provincial legislation and programs pertaining to victims of crime, crime prevention, safety planning, and available community, government, justice, health, and other resources.
• Assess and address victims’ needs for additional supports; make appropriate referrals to community, government, justice, health, housing, immigration, and other services; document referrals and outcomes.
• Facilitate and provide access to information related to police investigations, charges, protective orders, sentence/probation/parole, courtroom procedures, and court etiquette; provide courtroom orientation as needed.
• Assist clients with completing applications for programs such as Crime Victim Assistance Program, provincial supports, and victim impact statements; coordinate and track related paperwork.
• Provide or facilitate, with informed consent, accompaniment to police, Crown Counsel, or court appearances; support clients through the criminal justice process, including updates and restitution processes.
• Maintain a professional, collaborative working relationship with local community, government, justice, health, and other service providers; participate in cross-system planning as appropriate.
• Lead or participate in case conferencing with DVU partners (police, Crown, probation, MCFD, CYAC) and other community agencies; ensure information sharing is compliant with legislation, policy, and individual consent.
• Facilitate or provide advocacy support, including accompaniment to appointments (police, court, medical, housing, immigration) and liaison with partner agencies; support client-centered decision-making.
• Engage in outreach and community education activities to raise awareness about IPVU, victim services, consent, and available supports; build community partnerships with Indigenous organizations and IPVU-serving networks.
• Maintain accurate, timely case notes and client files, document service delivery, referrals, outcomes, and client progress in accordance with agency policy and funder requirements.
• Maintains and submits accurate statistics and reports as required by the funder, the Society or as requested by Program
• Ensures that policies and procedures are adhered to in the delivery of service.
• Participates and contributes as a member of the Victim Services and Community Programs teams. 
•  Maintain a professional, collaborative working relationship with local community, government, justice, health, and other service providers; participate in cross-system planning as appropriate.
• Adheres to the philosophies, policies, procedures and Code of Ethics of the Society.
• Accounts to the Program Manager and participates in regular supervision and team meetings as required.
• Ensures that personal safety of self is at the forefront in delivery of services. 
• Communicates promptly with the Program Manager regarding any personal safety concerns.
• Participates in professional development through workshops, in service training, etc. as required. 
• Develops and maintains current knowledge of the effects of power-based crimes and the justice systems.
• Communicates with Society staff regarding the services of the Community -based Victim Services Program. Provides information to Society staff with respect to serving victims of crime.
• Participates in community coordination, presentations and public awareness about the Community-based Victim Services program, power-based crimes and the services offered. and public awareness activities to enhance client service and promotes the Community-based Victim Services program and where required by the Program Manager. 
• Represents the Society positively and professionally in the community and in all activities.
• Build and maintain a network of working relationships with other community service providers, community groups, etc. to develop programming, coordinate program delivery, ensure effective referrals and a good continuum of care. 
• Participate in program development through collaboration with the Program Leadership Team and make recommendations to create and enhance programming designed for those affected by power-based crime.
• Duties and responsibilities may be reasonably modified from time to time to ensure alignment with funder contracts, operational requirements, and the evolving needs of KWS.

Knowledge and Skills:

• Demonstrated knowledge and experience of the criminal and family justice, health and child welfare systems, and dynamics of violence against women.
• Knowledge of relevant legislation including Victims of Crime Act, Child, Family, Community Services Act, Personal Information Privacy Act, and Infants Act.
• Crisis management must be capable and comfortable handling crisis situations. Think quickly and provide expert guidance during complex or critical events.
• Effective communication, clear, and concise oral and written communication skills
• Demonstrated critical thinking and problem-solving skills with complex cases and good professional judgement.
• Demonstrated ability to work effectively with multi-disciplinary case management teams.
• Strong cultural competency and socially inclusive practice.
• A high level of tact, diplomacy and professionalism.
• A high level of discretion and adherence to privacy legislation and policy
• Computer Proficiency: Possess excellent computer skills, including proficiency in Microsoft Office and client management systems and working knowledge of police and justice system database programs.
• Knowledge of documentation, reporting, assessment & safety planning, and intake and needs assessments

Requirements:

• Education: Degree or diploma in social work, criminology, counselling, or related field (or equivalent experience).
• 2 or more years’ experience in Community Based Victim Services, Stopping the Violence counselling/outreach, DVU/ICAT/CYAC coordination, or similar anti-violence roles.

Additional Requirements:

• Satisfactory criminal record and vulnerable sector check;
• Enhanced Criminal Records Check may be required. 
• Valid BC driver’s license; 
• Ability to work flexible hours as needed.
• Access to a reliable vehicle and willingness to meet participants off site when required

Pay: $31.56/hour

Location:

This role is based in the Central Okanagan which includes work at KWS locations in community based settings, as guided by program needs, operational requirements, and participant priorities.

Hours of Work:

• 35 hours work week, typically from Monday to Friday.
• Evenings & weekends may be required for program and operational needs.

Benefits:

• Dental
• Extended Health Care
• Pension Plan
• Paid Sick Leave
• Long Term Disability
• Outside of Canada Emergency Travel Insurance 
• Employee Family Assistance Program
• Wellness Discounts
• KWS Thrift Store Discount

Why Join Us?

Be part of a mission-driven organization making a difference in the lives of children and families. Work in a supportive, collaborative, and inclusive environment. Access professional development opportunities to grow your career.

If you are ready to make a meaningful impact on the lives of those affected by domestic abuse, we encourage you to apply. Join us in our mission to create safer, more empowered communities. Apply now to be a part of our dedicated team at KWS.

How to Apply?

If this sounds like the opportunity you’ve been waiting for, we’d love to hear from you! Please send your resume and a thoughtful cover letter explaining why you’re the perfect fit for this role. 

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Join us in making a difference!

Please visit our careers page to see more job opportunities.

We acknowledge that the KWS is located on the ancestral, traditional and unceded territory of the Syilx Okanagan Nation.

About Us:

KWS has been providing programs and services for people impacted by Domestic Abuse since 1980.  Our programs include emergency and second-stage housing, PEACE program, community-based victim services, sexualized assault services, education and prevention initiatives, a 24/7 support line, and a community thrift store. We are committed to fostering safety, choice, and inclusion, and believe in building a community free from abuse and sexualized violence through education, support, and strong partnerships.

Summary:

The Child & Youth Case Manager reports to the Supervisor, Second Stage Housing - West Kelowna and is responsible for second stage housing support services for child & youth, applying case management expertise and developing and coordinating programs for child & youth who have experienced domestic abuse using trauma-informed care principals and a child centered approach. This position supports the child & youth in a safe environment. It allows the child/youth and their parent(s) to engage in activities that help reduce the impact of family violence through second stage housing programs and services and upon exit back into the community.

Key Responsibilities:

Case Management

Provide full case management services to child & youth who are experiencing domestic abuse based on a child centered approach. This service includes,

1. intake: gathering demographic information, identifying, specific, immediate needs of the child & youth, establishing/building a relationship with the child & youth and determining eligibility for our services & programs.
2. needs assessment: understanding the needs and goals of the child & youth by identifying/understanding the key problems, needs, and interests of the child & youth; establish the communicated goals of the child & youth with all relevant stakeholders; reassess needs periodically through the process.
3. service planning: putting a plan in place to meet the goals/needs of the child & youth including actionable steps to take, keeping in mind that they are realistic and achievable, develop a timeline of tasks to be completed and establish metrics to measure success.
4. monitoring and evaluating: monitoring established metrics and ensuring quantified data is used in evaluating success.

Ensure an easy transition for the newly accepted child & youth into a second stage housing environment.

Develop safety plans for the child & youth during their stay in second stage housing and again when they move back into the community.

Foster positive relationships with child & youth based on patience, empathy, dignity, mutual respect, and confidentiality.

Compete intake process and needs assessments. Short-term and long-term needs assessment should be done within one week admission into second stage housing. Assessments to be completed through child observations and the degree and type of effect domestic abuse has had on the child & youth.

Provide group and one to one art/play expression activities as well as one to one parenting sessions with the mother.

Become familiar with child & youth’s regular residential routines using life skills counselling. Share assessments with parent of child & youth to develop strategies to address behaviours.

Independently deliver program assessment, engagement, crisis intervention, goal and case planning, skills coaching, and program completion, consulting with the manager, as necessary.

Implement day to day program delivery.

Ensure case management documentation and program information is maintained in an accurate, timely, professional, and confidential manner, meeting KWS, Funder, and sector standards.

Facilitate community partnerships with an aim towards aligning a coordinated, child-centered community support system for our shared community children & youth.

Liaise with other service agencies and professionals and maintain current knowledge of issues and resources related to abuse and violence.

Provide appropriate referrals to internal and external programs for long-term intervention, support and counselling.

Provide information about and/or referrals to appropriate community agencies and resources.

Provide referral to local schooling options, and Family School Liaison Workers.

Assist child & youth to create and develop their own support networks and connections.

Advocate on behalf of the child & youth and mother regarding parenting needs.

Initiate and participate in case conferences with necessary parties as required.

Provide presentations, and participate in public awareness activities, about services and issues of abuse as requested and in consultation with the Supervisor.

Attend, and participate in, training/certification programs.

Attend, and participate in, community, staff and other meetings as required.

Perform other related duties as required.

Program Development/Coordination

Build and maintain a network of working relationships with other community service providers, community groups, etc. to develop programming, coordinate program delivery, ensure effective referrals and a good continuum of care. This may involve sitting at the table with organizations, groups with like-minded objectives, working collaboratively to support our children and/or youth in areas of emotional, physical, medical, and social needs.

Participate in program development through collaboration with the second stage housing management/team and making recommendations to create and enhance programming designed for children & youth experiencing domestic abuse.

Maintain accurate logs and compile statistical records to support program needs and inform ongoing program development and evaluation.

Duties and responsibilities may be reasonably modified from time to time to ensure alignment with funder contracts, operational requirements, and the evolving needs of KWS.

Requirements:

• Bachelor’s degree in child &youth care, social work, human services, psychology, or related field.
• Minimum of two years’ experience in a similar organization/sector or an equivalent combination of education, training, and experience.
• Ability to build relationships within the community that will facilitate a continuum of care that is child-centered and that mobilizes resources to support Kelowna Women’s Shelter programming.
• The ability to provide service in a respectful, empathetic, and child-centered manner while maintaining appropriate personal and professional boundaries. 
• The ability to work independently and in a self-directing manner as well as the ability to work in a cooperative and collaborative manner with the transition and second stage housing teams and other community agencies.
• A good working knowledge of domestic abuse and its impacts, and of relevant community resources.
• Case management expertise  
• Skills in advocacy, crisis intervention, risk and ongoing assessments based on the needs of children & youth experiencing domestic abuse.
• Strong knowledge and linkage to external services and systems that are available to children & youth experiencing domestic abuse
• Solid understanding of an anti-racist and anti-oppressive framework.
• Strong computer skills, able to learn new applications and use a multitude of applications for communication and documentation.

Additional Requirements:

• Satisfactory criminal record and vulnerable sector check;
• Ability to work flexible hours as needed.
• Intermediate First Aid Certification.
• A valid Class 5 Driver’s license and availability of personal vehicle for work purposes is required.
• Provide a current Drivers Abstract.

Location: West Kelowna

Hours of Work:

• 37.5 hours work week, typically from Monday to Friday.
• Evenings & weekends may be required for program and operational needs.

Pay: $32.62/hour

Benefits:

• Dental
• Extended Health Care
• Pension Plan
• Paid Sick Leave
• Long Term Disability
• Outside of Canada Emergency Travel Insurance
• Employee Family Assistance Program
• Wellness Discounts
• KWS Thrift Store Discount

Why Join Us?
Be part of a mission-driven organization making a difference in the lives of children and families. Work in a supportive, collaborative, and inclusive environment. Access professional development opportunities to grow your career.

If you are ready to make a meaningful impact on the lives of those affected by domestic abuse, we encourage you to apply. Join us in our mission to create safer, more empowered communities. Apply now to be a part of our dedicated team at KWS.

How to Apply?
If this sounds like the opportunity you’ve been waiting for, we’d love to hear from you! Please send your resume and a thoughtful cover letter explaining why you’re the perfect fit for this role.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Join us in making a difference!

Please visit our careers page to see more job opportunities.

We acknowledge that the KWS is located on the ancestral, traditional and unceded territory of the Syilx Okanagan Nation.

• Answer incoming phone calls including, taking messages, making appointments, responding to individuals in crisis or requiring support and information, screening potential new program participants and recording call information. 
• Admit and discharge program participants and their children including, assessing risk, filling out intake and other required forms, creating safety plans, and orienting new program participants and their children (reviewing fire safety, security, house rules/procedures, facility, and services). 
• Provide support by way of active listening, providing clarification, assessment of needs/risk, goal setting, creating action plans, offering encouragement, and sharing information about services, housing, and community resources. 
• Monitors and ensures the safety and comfort of the program participants and their children and the security of the facility. 
• De-escalates and facilitates resolution of conflicts between program participants residing at the Transition House. 
• Assist in the arranging of transportation for program participants and their children, to outside appointments and services. 
• Ensure household tasks such as laundry, housecleaning, garbage/recycling disposal, grocery shopping, and maintaining supplies are completed, and arrange for maintenance work to be performed as needed. 
• Maintain related case notes, documents, forms, and statistics, and provide reports to the supervisor as required. 
• Liaise with other service agencies and professionals and maintain current knowledge of issues and resources related to domestic abuse. 
• Attend, and participate in staff, and other, meetings as required. 
• Attend, and participate in, training/certification programs. 
• Orient and assign duties to new staff, volunteers and students as needed. 
• Perform other related duties as required. 

• Diploma in a related human/social service field with one-year recent related experience or equivalent. 
• Good working knowledge of domestic abuse and community resources. 
• Ability to provide feminist-centered support with empathy and respect. 
• Capacity to work independently and collaboratively. 
• Skill in assisting individuals in crisis with non-judgmental services. 
• Maintaining records and engaging in program evaluation. 

• A suitable Criminal Records Check for working with vulnerable people. 
• Intermediate First Aid (OFA 2) (previously Standard First Aid Certificate and CPR level B) 

About Us: 

KWS has been providing programs and services for people impacted by Domestic Abuse since 1980.  Our programs include emergency and second-stage housing, PEACE program, community-based victim services, sexualized assault services, education and prevention initiatives, a 24/7 support line, and a community thrift store. We are committed to fostering safety, choice, and inclusion, and believe in building a community free from abuse and sexualized violence through education, support, and strong partnerships.

Summary: 

The Frontline Support Worker provides program participants and their children that identify as being at risk of and/or fleeing domestic abuse with support, security, advocacy, information, education, crisis intervention, referral information and temporary housing at the Transition House.

Key Responsibilities: 

• Answer incoming phone calls including, taking messages, making appointments, responding to individuals in crisis or requiring support and information, screening potential new program participants and recording call information.
• Admit and discharge program participants and their children including, assessing risk, filling out intake and other required forms, creating safety plans, and orienting new program participants and their children (reviewing fire safety, security, house rules/procedures, facility, and services).
• Provide support by way of active listening, providing clarification, assessment of needs/risk, goal setting, creating action plans, offering encouragement, and sharing information about services, housing, and community resources.
• Monitors and ensures the safety and comfort of the program participants and their children and the security of the facility. 
• De-escalates and facilitates resolution of conflicts between program participants residing at the Transition House.
• Assist in the arranging of transportation for program participants and their children, to outside appointments and services.
• Ensure household tasks such as laundry, housecleaning, garbage/recycling disposal, grocery shopping, and maintaining supplies are completed, and arrange for maintenance work to be performed as needed. 
• Maintain related case notes, documents, forms, and statistics, and provide reports to the supervisor as required.
• Liaise with other service agencies and professionals and maintain current knowledge of issues and resources related to domestic abuse. 
• Attend, and participate in staff, and other, meetings as required.
• Attend, and participate in, training/certification programs.
• Orient and assign duties to new staff, volunteers and students as needed.
• Perform other related duties as required.

Requirements: 

• Diploma in a related human/social service field with one-year recent related experience or equivalent.
• Good working knowledge of domestic abuse and community resources.
• Ability to provide feminist-centered support with empathy and respect.
• Capacity to work independently and collaboratively.
• Skill in assisting individuals in crisis with non-judgmental services.
• Maintaining records and engaging in program evaluation.

Additional Requirements:

• A suitable Criminal Records Check for working with vulnerable people.
• Membership in the Union is required.
• Intermediate First Aid (OFA 2) (previously Standard First Aid Certificate and CPR level B)

Location: Kelowna Transition House

Hours of Work:

10-hour shifts offered with the following times: 6:30 am - 4:30 pm, 11:00am - 9:00 pm, 8:45 pm - 6:45 am. Required availability includes at least one shift from each time slot per week. 

Pay: $31.56/hour

Closing Date: Until filled

Why Join Us?

Be part of a mission-driven organization making a difference in the lives of children and families. Work in a supportive, collaborative, and inclusive environment. Access professional development opportunities to grow your career.

If you are ready to make a meaningful impact on the lives of those affected by domestic abuse, we encourage you to apply. Join us in our mission to create safer, more empowered communities. Apply now to be a part of our dedicated team at Kelowna Women’s Shelter.

How to Apply?

If this sounds like the opportunity you’ve been waiting for, we’d love to hear from you! Please send your resume and a thoughtful cover letter explaining why you’re the perfect fit for this role. 

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Join us in making a difference!

Please visit our careers page to see more job opportunities.

We acknowledge that the Kelowna Women’s Shelter is located on the ancestral, traditional and unceded territory of the Syilx Okanagan Nation.