About Us:

KWS has been providing programs and services for people impacted by Domestic Abuse since 1980.  Our programs include emergency and second-stage housing, PEACE program, community-based victim services, sexualized assault services, education and prevention initiatives, a 24/7 support line, and a community thrift store. We are committed to fostering safety, choice, and inclusion, and believe in building a community free from abuse and sexualized violence through education, support, and strong partnerships.

Summary:

The Frontline Support Worker provides program participants and their children that identify as being at risk of and/or fleeing domestic abuse with support, security, advocacy, information, education, crisis intervention, referral information and temporary housing at the Transition House.

Key Responsibilities:

• Answer incoming phone calls including, taking messages, making appointments, responding to individuals in crisis or requiring support and information, screening potential new program participants and recording call information.
• Admit and discharge program participants and their children including, assessing risk, filling out intake and other required forms, creating safety plans, and orienting new program participants and their children (reviewing fire safety, security, house rules/procedures, facility, and services).
• Provide support by way of active listening, providing clarification, assessment of needs/risk, goal setting, creating action plans, offering encouragement, and sharing information about services, housing, and community resources.
• Monitors and ensures the safety and comfort of the program participants and their children and the security of the facility.
• De-escalates and facilitates resolution of conflicts between program participants residing at the Transition House.
• Assist in the arranging of transportation for program participants and their children, to outside appointments and services.
• Ensure household tasks such as laundry, housecleaning, garbage/recycling disposal, grocery shopping, and maintaining supplies are completed, and arrange for maintenance work to be performed as needed.
• Maintain related case notes, documents, forms, and statistics, and provide reports to the supervisor as required.
• Liaise with other service agencies and professionals and maintain current knowledge of issues and resources related to domestic abuse.
• Attend, and participate in staff, and other, meetings as required.
• Attend, and participate in, training/certification programs.
• Orient and assign duties to new staff, volunteers and students as needed.
• Perform other related duties as required.

Requirements:

• Diploma in a related human/social service field with one-year recent related experience or equivalent.
• Good working knowledge of domestic abuse and community resources.
• Ability to provide feminist-centered support with empathy and respect.
• Capacity to work independently and collaboratively.
• Skill in assisting individuals in crisis with non-judgmental services.
• Maintaining records and engaging in program evaluation.

Additional Requirements:

• A suitable Criminal Records Check for working with vulnerable people.
• Intermediate First Aid (OFA 2) (previously Standard First Aid Certificate and CPR level B)

Location: West Kelowna Transition House

Term: Temporary

Hours of Work:

10-hour shifts from 11:00 am – 9:00 pm on a 4-days on, 4-days off rotation.

Pay: 33.49/hr

Benefits:

• Dental
• Extended Health Care
• Pension Plan
• Paid Sick Leave
• Long Term Disability
• Outside of Canada Emergency Travel Insurance
• Employee Family Assistance Program
• Wellness Discounts
• KWS Thrift Store Discount

Closing Date: Open until filled

Why Join Us?
Be part of a mission-driven organization making a difference in the lives of children and families. Work in a supportive, collaborative, and inclusive environment. Access professional development opportunities to grow your career.

If you are ready to make a meaningful impact on the lives of those affected by domestic abuse, we encourage you to apply. Join us in our mission to create safer, more empowered communities. Apply now to be a part of our dedicated team at KWS.

How to Apply?
If this sounds like the opportunity you’ve been waiting for, we’d love to hear from you! Please send your resume and a thoughtful cover letter explaining why you’re the perfect fit for this role.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Join us in making a difference!

Please visit our careers page to see more job opportunities.

We acknowledge that the KWS is located on the ancestral, traditional and unceded territory of the Syilx Okanagan Nation.

Top of Form

About Us:

KWS has been providing programs and services for people impacted by Domestic Abuse since 1980.  Our programs include emergency and second-stage housing, PEACE program, community-based victim services, sexualized assault services, education and prevention initiatives, a 24/7 support line, and a community thrift store. We are committed to fostering safety, choice, and inclusion, and believe in building a community free from abuse and sexualized violence through education, support, and strong partnerships.

The Opportunity:

We are seeking a highly organized, service-focused, and community-minded Donation & Processing Coordinator to help ensure donated goods are efficiently transformed into quality merchandise while creating a positive experience for donors, volunteers, and customers. This role is ideal for someone who enjoys coordinating operations, retail, supporting team members, building relationships, and contributing to a mission-driven organization where every donation makes a difference.

Key areas of responsibility include:

Donation Intake & Processing

• Coordinate daily donation receiving activities and warmly welcome donors.
• Ensure donated items are accepted, assessed, sorted, and processed according to established guidelines.
• Coordinate the flow of donated goods through receiving, sorting, pricing, staging, and sales-floor preparation.
• Monitor donation volumes and communicate operational needs and opportunities for improvement.
• Help identify ways to improve workflow efficiency, inventory movement, and processing effectiveness.

Inventory & Merchandise Readiness

• Coordinate sorting, pricing, quality control, and preparation of merchandise.
• Maintain efficient inventory flow from donation intake to sales floor readiness.
• Ensure merchandise is consistently prepared and priced according to established standards.
• Monitor inventory staging areas to support organization, accessibility, and efficient workflows.
• Accurately utilize point-of-sale and inventory systems to support operational reporting and inventory tracking.

Volunteer & Team Support

• Provide day-to-day guidance and support to volunteers and team members working within donation and processing functions.
• Assist with onboarding and training on donation intake, sorting, pricing, safety, and operational procedures.
• Foster a welcoming, inclusive, and collaborative environment that encourages confidence, engagement, and contribution.
• Promote consistency in processes and quality standards.
• Recognize volunteer contributions and communicate emerging needs or concerns to the Thrift Store Manager.

Donor Experience

• Create a positive and meaningful donation experience that reflects KWS values.
• Foster a donor-centred approach rooted in appreciation, respect, and relationship building.
• Respond to routine donor inquiries and concerns and escalate complex matters as needed.
• Gather donor feedback and help identify opportunities to strengthen donor engagement and retention.
• Share the impact that donations have in supporting individuals, children, and families impacted by abuse.

Operations and Safety  

• Support continuous improvement efforts related to donation processing, inventory management, and operational consistency.
• Assist with reporting, recordkeeping, and administrative processes related to donation operations.
• Maintain clean, safe, and organized receiving, processing, and storage areas.
• Promote safe lifting, handling, and workplace practices.
• Identify hazards and operational risks and take appropriate action to address or escalate concerns.

What You Bring:

• Minimum 2-3 years of experience in retail, warehouse, logistics, inventory management, thrift, or customer service environments.
• Experience with inventory systems, point-of-sale systems, and merchandise processing
• Strong organizational, coordination, and time-management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and commitment to quality standards.
• Effective communication and relationship-building skills.
• Ability to train, support, and work collaboratively with volunteers and team members.
• Commitment to providing exceptional donor service and fostering positive community relationships.
• Demonstrates professionalism, empathy, discretion, and sound judgment when handling sensitive information and supporting positive outcomes in complex or heightened situations.

Assets include:

• Volunteer Coordination
• Donor Engagement
• Knowledge of gender-based violence, trauma-informed practices, and the impacts of domestic abuse in the workplace.

Additional Requirements:

• Successful completion of a Criminal Record and Vulnerable Sector Check.
• Flexibility to work Monday through Saturday based on operational requirements, with a valid driver's licence and reliable access to a vehicle.
• Ability to perform the physical demands of a retail and donation-processing environment, including ability to safely lift, carry, push, and pull up to 25 lbs (11 kg) regularly and up to 50 lbs (23 kg) occasionally, with appropriate assistance or equipment as required.
• Ability to work safely in retail, warehouse, storage, and donation receiving environments, including navigating stairs, using equipment, and working in varying temperatures and conditions.
• Ability to adapt to a fast-paced environment with changing priorities, physical work demands, and frequent interaction with customers, donors, volunteers, and team members..

Location: Thrift Store

Term: Full-Time Permanent 

Hours of Work: 37.5 hours work week | Saturday Rotation 

Pay: $25.50 to 27.50 per hour

The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents a team member that possesses full job knowledge, qualifications, and experience for the position. In the normal course, team members will be hired, transferred, or promoted between the minimum and midpoint of the salary range for a job.

Benefits:

• Dental
• Extended Health Care
• Pension Plan
• Paid Sick Leave
• Long Term Disability
• Outside of Canada Emergency Travel Insurance 
• Employee Family Assistance Program
• KWS Thrift Store Discount

How to Apply?

If you're passionate about retail, efficient operations, and creating meaningful experiences for donors, customers, volunteers, and team members, we'd love to hear from you.

Apply today and help turn everyday donations into lasting change.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

KWS acknowledges we work on the traditional, ancestral and unceded territory of the syilx/Okanagan Peoples. We are grateful to live and work on these lands. We also recognize that Indigenous women and girls continue to experience violence at rates far higher than non-Indigenous people — and we are committed to listening, learning and working with Indigenous partners to provide trauma-informed and culturally safe care.

About Us:

KWS has been providing programs and services for people impacted by Domestic Abuse since 1980.  Our programs include emergency and second-stage housing, PEACE program, community-based victim services, sexualized assault services, education and prevention initiatives, a 24/7 support line, and a community thrift store. We are committed to fostering safety, choice, and inclusion, and believe in building a community free from abuse and sexualized violence through education, support, and strong partnerships.

The Opportunity:

We are seeking a Thrift Store Manager to lead our purpose-driven retail operation that makes a meaningful difference in our community. In this role, you will create a welcoming and engaging environment for donors, customers, volunteers, and team members while overseeing the day-to-day operations, growth, and sustainability of the Thrift Store. Through strong leadership, innovation, and stewardship of resources, you will help ensure that every donation received and every purchase made supports a community free from abuse.

Key areas of responsibility include:

Leadership & Operations

• Lead the day-to-day operations, performance, and ongoing success of the Thrift Store.
• Monitor key performance indicators including sales, donations, volunteer engagement, customer experience, and operational efficiency.
• Identify opportunities to improve systems, processes, and service delivery.
• Foster a culture of collaboration, accountability, innovation, and continuous improvement.

Retail & Revenue Growth

• Oversee merchandising, inventory management, donation processing, pricing, and retail operations.
• Support strong inventory flow and merchandise readiness in partnership with the Donations & Processing Coordinator.
• Lead promotional, seasonal, and customer engagement initiatives that drive sales and community support.
• Use operational and sales data to inform decision-making and support sustainable growth.

People & Volunteer Leadership

• Inspire, coach, and develop employees and volunteers in a positive, inclusive, and service-focused environment.
• Provide leadership and support to the Donations & Processing Coordinator, Retail Assistants, and volunteer team.
• Partner with People & Culture to support recruitment, onboarding, performance development, engagement, and recognition.
• Build a culture where people feel valued, empowered, and connected to the organization's mission.

Customer, Donor & Community Engagement

• Create exceptional experiences for customers and donors through meaningful interactions and consistent service standards.
• Promote a donor-centred culture that recognizes the important role donors play in advancing the organization's mission.
• Respond to escalated customer and donor concerns with professionalism and care.
• Support community outreach and engagement activities that increase awareness, donations, and participation.

Financial Stewardship & Compliance

• Support budget planning and monitor operational performance against established goals.
• Ensure financial controls, cash handling procedures, administrative processes, and reporting requirements are followed.
• Promote health, safety, risk management, and compliance across all store operations.
• Maintain a safe, welcoming, organized, and well-presented retail environment.
• We're looking for a collaborative and hands-on leader who combines strong retail and operational expertise with a passion for people, customer service, and community impact.

What You Bring:

• Leadership experience in retail, nonprofit, customer service, or related operational environments.
• Proven ability to lead teams, build relationships, and create exceptional customer and donor experiences.
• Strong business acumen with experience managing operations, achieving results, and supporting revenue growth.
• Excellent communication, problem-solving, organizational, and change leadership skills.
• Confidence navigating multiple priorities in a dynamic, fast-paced environment while fostering accountability, learning, equity, and inclusion.
• Proficiency with Microsoft 365, Point-of-Sale systems, and workplace technologies.
• Alignment with the mission and values of the Kelowna Women's Shelter Society and a commitment to respectful, inclusive, and values-driven leadership.

Assets include:

• Experience with volunteer engagement and leadership.
• Donor stewardship, fundraising, or community engagement experience.
• Social media, marketing, or customer engagement expertise.
• Knowledge of trauma-informed practice, gender-based violence, and the impacts of domestic abuse.

Additional Requirements

• Successful completion of a Criminal Record and Vulnerable Sector Check.
• Flexibility to work hours aligned with store operations and business needs with valid drivers license and access to a vehicle
• Ability to perform the physical requirements of a retail and donation-processing environment, including standing, walking, lifting, climbing stairs, and providing hands-on operational support.
• Ability to work effectively in a fast-paced environment with changing priorities and operational demands.

Location: Thrift Store

Term: Full-Time Permanent 

Hours of Work:

• 37.5 hours work week | Saturday Rotation
• Ability to work flexible hours, may include occasional evenings

Pay: $32.50 to 35.95 per hour

The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents a team member that possesses full job knowledge, qualifications, and experience for the position. In the normal course, team members will be hired, transferred, or promoted between the minimum and midpoint of the salary range for a job.

Benefits:

• Dental
• Extended Health Care
• Pension Plan
• Paid Sick Leave
• Long Term Disability
• Outside of Canada Emergency Travel Insurance 
• Employee Family Assistance Program
• KWS Thrift Store Discount

How to Apply?

If you're passionate about leadership, community impact, and creating meaningful experiences for donors, customers, volunteers, and team members, we'd love to hear from you.

Apply today and help turn everyday donations into lasting change.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

KWS acknowledges we work on the traditional, ancestral and unceded territory of the syilx/Okanagan Peoples. We are grateful to live and work on these lands. We also recognize that Indigenous women and girls continue to experience violence at rates far higher than non-Indigenous people — and we are committed to listening, learning and working with Indigenous partners to provide trauma-informed and culturally safe care.

KWS is actively strengthening and modernizing its People & Culture practices, moving beyond traditional HR approaches to create a more collaborative, supportive, and employee-focused workplace.

This is an exciting opportunity for an HR professional who enjoys relationship-building, problem-solving, and partnering with leaders to create an engaged, respectful, and inclusive workplace.

About Us: 

KWS has been providing programs and services for people impacted by Domestic Abuse since 1980.  Our programs include emergency and second-stage housing, PEACE program, community-based victim services, sexualized assault services, education and prevention initiatives, a 24/7 support line, and a community thrift store. We are committed to fostering safety, choice, and inclusion, and believe in building a community free from abuse and sexualized violence through education, support, and strong partnerships.

The Opportunity: 

We are seeking an experienced and collaborative Advisor, People & Culture to join our People & Culture team. Reporting to the Director, People & Culture, this role contributes to a positive employee experience by supporting a broad range of human resources programs and initiatives that strengthen our people, culture, and organizational effectiveness.

Key Responsibilities: 

Strategic People Leadership & Culture

• Support organizational culture, engagement, inclusion, and change initiatives.
• Provide guidance on People & Culture policies, practices, and programs.
• Assist with the implementation and communication of People & Culture priorities.
• Promote respectful, inclusive, and psychologically safe workplaces

Labour & Team Member Relations

• Provide support and guidance on employee and labour relations matters.
• Assist with investigations, accommodations, performance management, and attendance management processes.
• Coordinate disability management, leave administration, and return-to-work planning.
• Support grievance administration and ensure compliance with policies, collective agreements, and legislation.

Talent Strategy

• Support recruitment, onboarding, retention, and employee development initiatives.
• Coordinate learning, engagement, and recognition activities.
• Provide guidance on talent management programs and best practices.

Total Rewards

• Support benefits, disability management, wellness, and recognition programs.
• Coordinate accommodation plans, disability claims, and return-to-work processes.
• Contribute to initiatives that enhance employee wellbeing and workplace experience.

HR Operations, Systems & Data Governance

• Maintain People & Culture systems, records, documentation, and workforce data.
• Support HR technology administration, optimization, and adoption.
• Prepare workforce reports, metrics, and analysis to support decision-making.
• Assist with audits, compliance activities, policy maintenance, and process improvements.

Requirements: 

Required Qualifications

• Diploma or degree in Human Resources Management, Business Administration, or a related field.
• Minimum 3-5 years of progressive Human Resources or People & Culture experience, including recruitment, onboarding, labour and team member relations, disability management, leave administration, performance management, and HR operations.
• Minimum 1+ years experience in a unionized enviroment providing day-to-day guidance on labour relations matters, including policy interpretation, collective agreement provisions, attendance management, performance management, conflict resolution, and workplace practices.
• Experience supporting recruitment, onboarding, employee relations, disability management, leave administration, performance management, and HR operations.
• Strong understanding of:
• Employment legislation
• Human Rights legislation
• Privacy requirements
• WorkSafeBC requirements
• Labour relations principles
• Collective agreement administration

Required Skills & Competencies

• Excellent interpersonal and relationship-building skills.
• Strong communication and conflict resolution abilities.
• Exceptional organizational and time management skills.
• Strong attention to detail and accuracy.
• Ability to maintain confidentiality and exercise sound judgment.
• Ability to prioritize competing demands in a dynamic environment.
• Proficiency with Microsoft 365, HRIS platforms, reporting tools, and workplace technologies.
• Commitment to equity, inclusion, learning, and continuous improvement.

Assets

• The following qualifications would be considered assets:
• CPHR designation, or working toward a CPHR designation.
• Experience in the non-profit, social services, healthcare, or community services sectors.
• Knowledge of trauma-informed practice.
• Understanding of gender-based violence and the impacts of domestic abuse in the workplace.

Additional Requirements:

• Satisfactory criminal record and vulnerable sector check.
• Valid BC driver’s license.
• Access to a reliable vehicle

Location: On-Site (multiple locations)

Term: Full-Time – 18 months 

Hours of Work:

• 37.5 hours work week, typically from Monday to Friday.
• Ability to work flexible hours as needed due to 24hr operations, may include occasional early mornings, evenings, and weekends.

Pay: $63, 781 to $72,000

The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents a team member that possesses full job knowledge, qualifications, and experience for the position. In the normal course, team members will be hired, transferred, or promoted between the minimum and midpoint of the salary range for a job.

Benefits:

• Dental
• Extended Health Care
• Pension Plan
• Paid Sick Leave
• Long Term Disability
• Outside of Canada Emergency Travel Insurance 
• Employee Family Assistance Program
• KWS Thrift Store Discount

How to Apply?

If this sounds like the opportunity you’ve been waiting for, we’d love to hear from you! Please send your resume and a thoughtful cover letter explaining why you’re the perfect fit for this role. 

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Join us in making a difference!

Please visit our careers page to see more job opportunities.

KWS acknowledges we work on the traditional, ancestral and unceded territory of the syilx/Okanagan Peoples. We are grateful to live and work on these lands. We also recognize that Indigenous women and girls continue to experience violence at rates far higher than non-Indigenous people — and we are committed to listening, learning and working with Indigenous partners to provide trauma-informed and culturally safe care.

• Establish and maintain a participant caseload with the focus on participant relationship and support.
• Provide support with safety planning, case planning based on the participants’ inherent strengths and resilience, parenting support, and information on community resources that are available to meet the needs of the participants.
• Answer the two main phone lines operated by Kelowna Women’s Shelter, including the main Helpline, and the Hope Helpline, with a focus on calls that pertain to those who are in imminent danger.
• Provide immediate crisis intervention, including danger assessment, safety planning, and program eligibility assessment to individuals and families experiencing domestic violence who are in imminent danger – including access to transition house space, Kelowna Women’s Shelter programs and other community resources
• Deliver program assessment, engagement, crisis intervention, goal and case planning, skills coaching, and program completion, consulting with the Community Support Coordinator as necessary. Meetings with participants may occur via phone, virtually, or in person in the Shelter or in a safe location in the community.
• Attend appointments such as housing interviews, court dates, and medical appointments as required.
• Provide presentations, group-based programming, and participate in public awareness activities about services and issues of abuse as requested. 
• Utilize engagement skills to help participants to feel validated and supported, provide participants with practical and emotional supports that focus on their here-and-now needs, and assist participants in overcoming crisis.
• Collaborate closely community resources such as RCMP, Victim Services, housing, financial aid, mental health and substance use to assist participants in accessing resources to meet identified needs. 
• Completes the Danger Assessment Lethality Tool as appropriate with participants to determine level of danger to enhance the safety planning process.
• Is an advocate and maintains relationships within the agency and with external professionals to provide a client led support system for participants.
• Complete and maintain the participants’ documentation requirements within established timelines (Assessment, transition and second stage referral, Consent Form, Danger Assessment, Case Planning, Case Notes, Non-Critical Incident Reports, and Exit surveys).
• Responsible for managing risk with participants, including identifying risk to self or others, and risks of harm to children. When risk is identified, consulting with others as needed, escalating these concerns to the coordinator, and following established processes and documentation 
• Attendance at monthly team member meetings and KWS team member meetings as required.
• Maintain current police and vulnerable sector checks, professional registration (if applicable), and required related training (e.g., First Aid, Crisis Intervention, Indigenous, Diversity, response-based).
• Ensure case management documentation and program information are maintained in an accurate, timely, professional, and confidential manner, meeting KWS, Funder, and sector standards
• Maintain accurate logs and compile statistical records to support program needs and inform Coordinator of ongoing program development and evaluation
• Duties and responsibilities may be reasonably modified from time to time to ensure alignment with funder contracts, operational requirements, and the evolving needs of KWS.

• Demonstrated discretion, tact, and ability to maintain confidential information.
• Strong communication skills (oral and written) in English; a second language is considered an asset.
• Effective and engaging interpersonal skills with the ability to build positive working relationships.
• Strong organizational skills, including prioritization, time management, and attention to detail.
• Proven ability to manage multiple tasks and adapt to changing priorities.
• Self-motivated with strong self-management and accountability.
• Solid work ethic and commitment to quality and accuracy. Previous experience providing administrative support in a professional setting.

• Diploma in Human Services or related field required.
• Minimum 2 years of related experience or a combination of experience working in the social services sector with vulnerable populations and education.
• Knowledge of, or experience with, Response Based Practice.
• ASIST Training.

• Intermediate First Aid Certification.
• Satisfactory Criminal Record Check
• Access to a reliable vehicle and willingness to meet participants off site when required 

About Us: 

KWS has been providing programs and services for people impacted by Domestic Abuse since 1980.  Our programs include emergency and second-stage housing, PEACE program, community-based victim services, sexualized assault services, education and prevention initiatives, a 24/7 support line, and a community thrift store. We are committed to fostering safety, choice, and inclusion, and believe in building a community free from abuse and sexualized violence through education, support, and strong partnerships.

Summary: 

The Frontline Support Worker provides program participants and their children that identify as being at risk of and/or fleeing domestic abuse with support, security, advocacy, information, education, crisis intervention, referral information and temporary housing at the Transition House.

Key Responsibilities: 

• Answer incoming phone calls including, taking messages, making appointments, responding to individuals in crisis or requiring support and information, screening potential new program participants and recording call information.
• Admit and discharge program participants and their children including, assessing risk, filling out intake and other required forms, creating safety plans, and orienting new program participants and their children (reviewing fire safety, security, house rules/procedures, facility, and services).
• Provide support by way of active listening, providing clarification, assessment of needs/risk, goal setting, creating action plans, offering encouragement, and sharing information about services, housing, and community resources.
• Monitors and ensures the safety and comfort of the program participants and their children and the security of the facility. 
• De-escalates and facilitates resolution of conflicts between program participants residing at the Transition House.
• Assist in the arranging of transportation for program participants and their children, to outside appointments and services.
• Ensure household tasks such as laundry, housecleaning, garbage/recycling disposal, grocery shopping, and maintaining supplies are completed, and arrange for maintenance work to be performed as needed. 
• Maintain related case notes, documents, forms, and statistics, and provide reports to the supervisor as required.
• Liaise with other service agencies and professionals and maintain current knowledge of issues and resources related to domestic abuse. 
• Attend, and participate in staff, and other, meetings as required.
• Attend, and participate in, training/certification programs.
• Orient and assign duties to new staff, volunteers and students as needed.
• Perform other related duties as required.

Requirements: 

• Diploma in a related human/social service field with one-year recent related experience or equivalent.
• Good working knowledge of domestic abuse and community resources.
• Ability to provide feminist-centered support with empathy and respect.
• Capacity to work independently and collaboratively.
• Skill in assisting individuals in crisis with non-judgmental services.
• Maintaining records and engaging in program evaluation.

Additional Requirements:

• A suitable Criminal Records Check for working with vulnerable people.
• Membership in the Union is required.
• Intermediate First Aid (OFA 2) (previously Standard First Aid Certificate and CPR level B)

Location: Kelowna Transition House

Hours of Work:

10-hour shifts offered with the following times: 6:30 am - 4:30 pm, 11:00am - 9:00 pm, 8:45 pm - 6:45 am. Required availability includes at least one shift from each time slot per week. 

Pay: $31.56/hour

Closing Date: Until filled

Why Join Us?

Be part of a mission-driven organization making a difference in the lives of children and families. Work in a supportive, collaborative, and inclusive environment. Access professional development opportunities to grow your career.

If you are ready to make a meaningful impact on the lives of those affected by domestic abuse, we encourage you to apply. Join us in our mission to create safer, more empowered communities. Apply now to be a part of our dedicated team at Kelowna Women’s Shelter.

How to Apply?

If this sounds like the opportunity you’ve been waiting for, we’d love to hear from you! Please send your resume and a thoughtful cover letter explaining why you’re the perfect fit for this role. 

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Join us in making a difference!

Please visit our careers page to see more job opportunities.

We acknowledge that the Kelowna Women’s Shelter is located on the ancestral, traditional and unceded territory of the Syilx Okanagan Nation.